PRACTICE POLICIES

Your medical record is a confidential document. Our practice is committed to minting the confidentiality of your personal health information at all times. (Please see our Privacy Policies). Your information medical or otherwise will not be released to any persons or company without your consent.

Click here Reef Orthopaedic Privacy policy

Your medical record is a confidential document. Our practice is committed to minting theconfidentiality of your personal health information at all times. (Please see our Privacy Policies). Your information medical or otherwise will not be released to any persons or company without your consent.

Click here Reef Physiotherapy Privacy Policy

Your medical record is a confidential document.  Our practice is committed to minting the confidentiality of your personal health information at all times. (Please see our Privacy Policies).  Your information medical or otherwise will not be released to any persons or company without your consent.

To ensure you receive rebates on any consultation and surgical fees please ensure referrals to your specialist are current.

Please note that our email service is not encrypted, and therefore we cannot guarantee the security of our email communications. There is a risk that emails and/or attachments could be read by someone other than the intended recipient (for example, as a result of widespread hacking, or because someone accesses your email account).

For this reason, we discourage health providers from sending emails to us with personal information about patients, and we discourage patients from sending emails to us with their own personal information.

However, in certain circumstances, we may agree to email you with a response to a query and/or with information or documentation that you have requested which does include your health information, provided that you have confirmed that you have considered and accepted the risks associated with email communications. Before we do so, we will need to verify your identity and your email address. We may also require you to email us confirming that you have considered and accepted the risks associated with email communications.

As employers, we are obligated to provide a safe workplace for our staff.  They have a very difficult task juggling phone calls, electronic requests, patient and Doctor demands.  Your patience is appreciated.  Patients who verbally abuse or threaten our staff will be asked to leave the Practice and seek their care elsewhere.

The Doctors and staff at Reef Orthopaedic Clinic constantly strive to give you the best possible care and attention.  We value your feedback, however please ask to see the Practice Manager regarding any concerns.  These concerns will be fully investigated and the appropriate action taken.